A forward-thinking organisation operating within the construction and infrastructure sector, this company is committed to driving innovation and improving efficiency through digital transformation. By embedding digital tools across all aspects of delivery, they continue to enhance collaboration, performance, and sustainability across their projects.
Your new role
As a Digital Advisor (1st Line Support), you will play a key role in supporting the adoption and effective use of digital tools across project sites. Based in Watford, you will work closely with site teams and the central digital function to ensure tools are configured correctly, used efficiently, and continuously improved based on real-world feedback.
You will also support Systems Controllers with the configuration and maintenance of digital platforms, providing valuable insight into user experience, challenges, and opportunities for enhancement.
In short, you will
Quickly adapt to and become proficient in the company’s digital toolset
Support the rollout of digital tools across new and live project sites
Train users and provide day-to-day support for digital tools, queries, and issues
Assist with tool implementation, troubleshooting, and configuration for site deployment
Provide in-person support through regular site visits
Respond promptly to issues, following agreed escalation procedures
Gather feedback from site teams to identify continuous improvement opportunities
Attend meetings with digital tool vendors and account managers, recording outcomes and actions
Promote a positive and proactive culture towards digital tool adoption
Maintain awareness of ISO 19650 and its impact on the Common Data Environment (CDE)
You will be joining a collaborative and supportive team who are passionate about digital innovation. You will be comfortable working both independently and as part of a wider team, with the confidence to engage with users at all levels.
You will be able to tick off most of the below:
Customer-focused with a strong service mindset
Adaptable and resilient, with a positive attitude towards change
Naturally curious, with a commitment to continuous learning
Confident and personable, able to deliver training via MS Teams and in person
Strong written and verbal communication skills
A practical problem-solver with a proactive approach to challenges
